Experience

Work history

Five roles across healthcare, local government, education, and managed services.

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Nov 2025 – Present

Infosys (Sub-Contractor)

Molina Healthcare Project / Long Beach, CA

Platform Administrator (Tanium, Absolute, CrowdStrike)

  • Administer and support Tanium, Absolute Secure Endpoint, and CrowdStrike Falcon, supporting 25,000+ endpoints across a regulated healthcare environment.
  • Manage Tanium modules including Asset, Comply, Deploy, Enforce, Interact, and Patch. Responsible for package creation, patch baselines, deployment scheduling, and endpoint remediation.
  • Serve as the primary escalation point for Tanium issues, providing advanced troubleshooting, root cause analysis, and operational support for enterprise endpoint management incidents.
  • Implemented Tanium Anti-Tamper protection across the enterprise, strengthening endpoint integrity and reducing unauthorized configuration changes.
  • Coordinated and executed the rollout of new Tanium Edge URLs, handling migration, policy alignment, and cross-team communication to keep platform functionality uninterrupted.
  • Maintain CrowdStrike Falcon policies, host groups, sensor deployments, and agent health.
  • Administer the Absolute platform for device tracking, persistence management, policy enforcement, and endpoint compliance monitoring.
  • Perform RBAC administration, platform configuration, and system health monitoring.
  • Execute large-scale endpoint operations including patching, software deployments, scripting, and remediation, and generate compliance, operational, and agent health reports for stakeholders.
  • Partner with security, infrastructure, and compliance teams on endpoint governance and risk reduction.
Jan 2025 – Aug 2025

Chuco (Tanium Partner)

Remote / Oakland, CA

Associate Engineer

  • Administered and maintained Tanium platform infrastructure, ensuring consistent endpoint visibility, compliance, and patch management.
  • Performed endpoint patch deployments and software updates using Tanium Patch and Deploy, reducing vulnerability exposure.
  • Migrated Windows 10 to Windows 11 using a Tanium Deploy in-place upgrade.
  • Generated, scheduled, and distributed operational and compliance reports to IT and security stakeholders using Tanium data.
  • Monitored Tanium server and client health, proactively resolving client registration and communication issues.
  • Designed and optimized sensors, saved questions, and packages to give operational and security teams real-time endpoint data.
  • Implemented role-based access control within Tanium, managing user and group permissions.
  • Managed Tanium modules: Asset, Patch, Deploy, Comply, Discover, Enforce, Provision, and Connect.
Sep 2023 – Jan 2025

City of Atlanta

Atlanta, GA

IT Support Engineer

  • Deployed and updated software applications through Tanium Deploy and Intune.
  • Used Tanium Provision and Windows Autopilot for device provisioning.
  • Installed and updated engineering software including AutoTURN, Synchro, and Bentley MicroStation.
  • Administered user lifecycle management across multiple systems, covering provisioning and de-provisioning.
  • Configured and managed user and group settings in Entra ID, AD DS, and Office 365 / Exchange.
  • Enrolled and managed devices using Intune across Windows, iOS, and Android.
Aug 2019 – Jul 2023

Atlanta Public Schools

Contractor / Atlanta, GA

IT Field Tech

  • Re-imaged PCs and Macs, performed hardware upgrades, and handled break/fix work.
  • Deployed, upgraded, and installed software on desktops, laptops, and mobile devices.
  • Installed and troubleshot APS police software including Moblan, RMS, CAD, Milestone, and Ocularis.
  • Ensured functionality of interactive whiteboards and projectors, and troubleshot and replaced Kronos hardware.
  • Resolved wireless and network issues, and organized and maintained MDF/IDF closets.
  • Tracked hardware inventory through Gigatrak and Incident IQ, and maintained accurate asset assignments.
  • Processed new hire and move requests, monitored tools for school outages, and supported IT projects and AV events.
  • Served as a technical resource and mentor to other team members.
Apr 2021 – Dec 2022

Coretelligent

Managed Service Provider / Duluth, GA

Remote Support Engineer (Part-time)

  • Enrolled and managed devices across Windows, macOS, iOS, and Android via Intune.
  • Deployed and managed applications using Intune, and provisioned devices with Windows Autopilot.
  • Managed users and groups in Azure AD (Entra ID), Active Directory, and the Office 365 admin console.
  • Managed user accounts across Adobe, Okta, G-Suite, CyberArk, DUO, Egnyte, BOX, Slack, Zoom, Salesforce, Fortinet VPN, IT Glue, and KnowBe4.
  • Pushed updates via PDQ Inventory, PDQ Deploy, and Kaseya.
  • Troubleshot Cradlepoint devices and access points via Cisco Meraki.
  • Provided support for hardware, software, and networks, including Clear kiosk support.

Certifications and credentials

Tanium Certified Administrator and Tanium Certified Operator, plus earlier credentials.

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